FAQ's

 For the best results, please provide clear, front-facing, non-filtered photos. If the quality of the provided image does not meet our requirements, we will reach out to request an alternative.

Once your design is complete, we’ll send you a preview via email. We kindly ask for your approval or any requested changes within 24 hours. If we do not receive a response within that timeframe, we will proceed with your order as is.

Unless otherwise specified, we may feature your designs on our website and social media platforms as part of our standard practice. By placing your order, you consent to this usage. However, if you prefer your photo not to be used for advertising purposes, please contact us, and we will honor your request. Thank you for your understanding and cooperation!

If you wish to cancel an order, you may do so
via email within 24 hours of the purchase. Please use the following email
address:ORDERS@TNT-CUSTOMZ.COM.

At TNT Customz, we take pride in crafting unique, handcrafted products with attention to detail and quality. Our standard turnaround time ranges from 3 to 14 days, depending on the complexity of your design and the quantity of items ordered. While this may occasionally require some patience, rest assured that our commitment to delivering a high-quality product that exceeds your expectations is unwavering.

To ensure a smooth and timely process, we recommend placing your order as early as possible. Thank you for trusting us to bring your vision to life!

If you require a package order within 7 days
of purchase or a t-shirt order within 48 hours, a "Rush Fee" will be
necessary. Please ensure that you add the Rush Fee to your order when it is
confirmed to prioritize your request.

For orders within 30 days, full payment is required at the time of purchase to secure your date. However, if your event is more than 30 days away, you have the option to pay half the amount upfront and settle the remaining balance 14 days before your event. Please note that deposits are non-refundable. Alternatively, you can choose after pay/ Shop pay as a payment option.

At TNT Customz, all custom items are final sale, and we do not accept returns or offer refunds once payment has been received.

For party favor items, refunds are not available. However, we do allow you to apply your payment to a future event date if needed.

Please note: All shipping costs are non-refundable, with no exceptions.

By completing your purchase, you acknowledge and agree to these terms and conditions. Thank you for your understanding!

All shipped orders will include a tracking number, which will be provided to you once your package is on its way. Please note that TNT Customz cannot control shipping delays or slower delivery times caused by USPS or UPS, so we kindly ask for your patience.

Once your package has been scanned into the USPS or UPS system, TNT Customz is no longer responsible for its handling. We are not liable for missing or stolen packages.

If your tracking information indicates that your package has been delivered, but you cannot locate it, please check with your local post office for assistance. Occasionally, packages are marked as delivered a day early. If your package is still missing after 24 hours, we recommend filing a missing package report with your local post office.

By completing your purchase, you acknowledge and agree to this policy. Thank you for your understanding!

Each Party Package includes custom-designed favors expertly assembled with your selected treats for a stunning display at your event. Additionally, please be aware that our logo and contact information are included on all items to facilitate future client engagement.

We value your interest in our products and services! Our pricing is reflective of our extensive expertise, acquired through rigorous training, experience, and ongoing education. Please note that we do not own or sell any character clipart or graphics used in our designs, as they are the property of their respective copyright holders.

TNT Customz is not liable for packages delivered to an incorrect address. At checkout, an address validator is provided to confirm whether the address you entered is accurate or requires correction.

Delivery to an incorrect address due to customer error is not grounds for a refund. If your package is delivered to the address entered during checkout, no refund will be issued.

If you mistakenly receive someone else’s package, please contact your local post office immediately to report the issue. Provide them with the tracking number, name, and address on the package. USPS will arrange a pickup. Please do not open mail intended for someone else, as doing so is a federal offense.

By completing your purchase, you acknowledge and agree to this policy. Thank you for your understanding!

I put a great deal of effort and dedication into my products, from the design process to the labor involved. Each item reflects my hard work and creativity. I also value the integrity of my work and would be disappointed if someone claimed it as their own. Thank you for understanding and respecting the craftsmanship behind every piece!

When a mock-up is sent, this is your opportunity to review every detail—spelling, designs, characters, and more. If you’d like any changes or additions, this is the time to let us know.

As a one-person business, I strive for perfection but may occasionally make mistakes. I sincerely apologize in advance and greatly appreciate your help in catching any errors during this stage.

If an error is noticed after client approval and printing, a reprint fee of $30 will apply to cover the cost of additional materials needed to correct the mistake. Thank you for your understanding and cooperation!

To ensure your satisfaction, we offer two free edits as part of the design process. Additional changes beyond the complimentary edits will incur a fee of $5 per edit.