FAQ's
In case the desired question/answer is not found, kindly reach out via the contact form below for prompt assistance.
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ADDING A PHOTO
For optimum results, kindly provide us with front-facing non-filtered pictures.
If the photo quality falls short of our expectations, we'll reach out to you for an alternate photo. Once we've finalized the design, we'll send you a preview via email. We require your approval or any requested changes within 24 hours. If we don't hear back from you, we'll proceed with your order as is.
- Unless you specify otherwise, our standard practice involves featuring your designs on our website and social media platforms.
- By placing your order, you give us your consent to do so. However, if you do not want your photo to be used for advertising purposes, please contact us, and we'll respect your decision.
Can I Cancel My Order?
If you wish to cancel an order, you may do so
via email within 24 hours of the purchase. Please use the following email
address:ORDERS@TNT-CUSTOMZ.COM.
What Is Your Turn Around Time?
At TNT Customz, we take pride in creating unique handcrafted products. While our typical turnaround time ranges from 3 to 14 days, it may vary depending on the complexity of your design and the number of items ordered. Despite any inconvenience this may cause, please know that we are committed to delivering a high-quality product that exceeds your expectations. To ensure a seamless experience, we encourage you to place your order as early as possible.
Do We Charge For Rush Orders?
If you require a package order within 7 days
of purchase or a t-shirt order within 48 hours, a "Rush Fee" will be
necessary. Please ensure that you add the Rush Fee to your order when it is
confirmed to prioritize your request.
Can I Pay In Cash?
Currently, we only accept cash if order is placed in store location. You may use Credit, Debit, Cash App, or Afterpay through our website or
invoice as alternative payment methods.
Do I Have To Pay In Full When I Order?
For orders within 30 days, full payment is required at the time of purchase to secure your date. However, if your event is more than 30 days away, you have the option to pay half the amount upfront and settle the remaining balance 14 days before your event. Please note that deposits are non-refundable. Alternatively, you can choose afterpay as a payment option.
Refund Policy
Unfortunately, we are unable to accept returns or provide refunds on personalized products and party favor packages. However, you have the flexibility to reschedule your event up until Wednesday of the week before the set date. Once your order has been assembled and packaged, modifications cannot be made.
What Is Included In the Price?
Each Party Package includes custom-designed favors expertly assembled with your selected treats for a stunning display at your event. Additionally, please be aware that our logo and contact information are included on all items to facilitate future client engagement.
We value your interest in our products and services! Our pricing is reflective of our extensive expertise, acquired through rigorous training, experience, and ongoing education. Please note that we do not own or sell any character clipart or graphics used in our designs, as they are the property of their respective copyright holders.
Will I See My Order Before I Receive It?
Once you confirm your approval via email, we consider it final for printing. Upon receiving your mock-up, you will have 24 hours to review and approve it. You have the freedom to correct spelling errors, make necessary modifications, and add or remove elements or colors.
Our commitment is to provide two free edits for our customers, encouraging active participation in the design process.
Any additional changes requested will incur a $5 fee per edit.
Requesting changes after printing incurs a $30 fee for materials needed for corrections.